FAQ's

  • Q- How much is shipping?
    A-     We Offer FREE Express Delivery: To USA.

    Q- How long does shipping takes?
    A- All orders are shipped within 1-3 business days
  • Shipping: US orders will deliver within 3-7 days
  • Shipping: Rest of World orders will deliver within 3-7 days
  • Q- Where is my order?
    A-     You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
  • Q- What is my tracking number?
    A:     This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
  • Q - I've lost my tracking number. What can I do?
    A:     Simply contact us at Support@Ellevac.com with your full name and mailing address, and we will resend your confirmation number.
  • Q- How can I make changes to my order?
    A-     If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
  • We Can Change:
  • - Your delivery details
    - Your name
    - Your email
    - Your phone number
  • Q- How can I cancel my order?
  • A- You must contact us within 12 hours.
    -We cannot cancel your order once it has already been shipped.
  • Q - What is your return policy?
    A:     Please see our refund and Return Policy by clicking on this link: [PASTE YOUR RETURN POLICY LINK]
  • Q - Who do I contact if there's something wrong with my order?
    A:     If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to Support@YEllevac.com
  • Contact us
    If we still haven't managed to answer your question, please feel free to contact us at Support@Ellevac.com and we'll get back to you within 24hrs!